Repair it all Home Inspections are typically the product of a buyer seeking to get a fresh start in life in their new home. In some instances, that long wish list of repairs may be a part of a strategy employed by a buyer in order to regain some of what they may feel they lost when their offer was accepted. Whatever that reason may be, it’s crucial in negotiating repairs that any emotions a Seller may have as a result of being presented with an endless laundry list of repairs be dealt with tactfully.
Unfortunately, communicating in person isn’t always an option in this age of technology thus, we’ll employ a real life example via email. Effectively conveying that you’ve heard what the buyer has said and demonstrating it by responding in a thorough & thoughtful manner is critical to keeping everyone’s hopes alive when it seems your miles apart.
In many instances a Listing Broker representing a Seller will send back a reply reminding the Buyer and their Broker that this is not a new house but, one of a certain age with all the issues that go along with it. Of course, this may well be correct but, the effort a Listing Broker makes to first address the buyer’s efforts and appreciation for making their offer can go a long way towards allowing them to understand how things are viewed from the Seller’s perspective. The following narrative is from an email response I recently made in regards to a buyer’s repair request. That request included virtually every item noted by the Home Inspector, be it those requiring immediate attention to points for future reference and everything in between, here’s that reply:
“Sorry for the delay in getting back to you. Both the Seller’s and I appreciate the effort & due diligence put forth by the buyer in highlighting his concerns thus, wanted to spend as much time as necessary to provide a response commensurate with that effort.